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CHAPTER 5
Just a few years ago, mobile was hospitality’s startup technology. Today, it has transformed how travelers interact with properties and 21st century guests demand a 21st century stay.
Your mobile access provider should be an integration specialist. That means proven success in backend coordination with a wide variety of systems and software providers at all three stages of mobile app development.
Stage One: The App
Evaluate your mobile resources
ü In-house app development team
ü Limited app resources, including an out-of-the-box, ready-to-use app
Stage Two: Locks
Ensure you have the appropriate locks installed
ü Mobile access system impact on PMS
ü Upgrade technology if needed
Stage Three: Cloud-based Solution
Secure your digital key delivery
ü Reliable and secure cloud-based mobile credentials solution
ü Configure server correctly
ü Program BLE Locks and product report of test locks
ü Certify the mobile app
Value means platinum customer service before, during, and after installation
An informed staff can offer guest-friendly education, an important part of successful mobile access implementation. For travelers unfamiliar with mobile digital keys, the front desk staff is your property's customer-facing trainers who can help guests appreciate the advantages of mobile access.
Choose a vendor who offers training for property executives, security staff, and front desk staff. Each training should be customized to the level of the clients' experience with mobile access systems.
Make your mobile access strategy a key contributor to profitable operations.
When you want to take your mobile strategy to the next level, choose a partner who brings much more than door locks and hardware to the table. Besides system integration and security expertise, your mobile access system should provide global software and analytics for efficient, profitable operations. Online locks can be programmed to:
- Capture and record data for predictive maintenance
- Continuously monitor room door status for increased security
- Monitor frequency of door use to help hotels balance room usage and schedule staff more efficiently
When 21st century travelers come knocking at your property, make sure you can open the door with the convenience and comfort of a secure mobile access system.
Continue Reading
CHAPTER 1
Mobile and Touch-free Access Products Are a Necessity in the New Era
Convenient, reliable and safe for both the properties and guests, Mobile Access Solutions and Touch-free Access Solutions are excellent choices to reduce hand-to-door contact in a hotel’s high contact public spaces such as lobbies, restaurants, offices, fitness areas, and restrooms.
CHAPTER 2
Try Our Self-Audit Website to Map Out Transition to Touch-free Access
Our Touch-free Access website is a self-audit tool that looks across product categories that support cleanliness, hygiene, safety and security across specific property areas.
CHAPTER 3
Electronic Locks Build a Better Guest Experience in Louisville
The journey from traditional locks to electronic ones can take time, but as AJS Hotels in Louisville has experienced, that initial investment is the beginning of long-term benefits.
CHAPTER 4
3 Steps to Implementing Mobile Access for Improved Guest Experience
By providing a branded app experience, you will simplify your guests’ entire interaction with your hotel from booking to check out.
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Learn More About dormakaba
dormakaba delivers smart and secure access solutions designed to help the hospitality industry maximize their potential by minimizing the everyday safety and security concerns throughout the property and promoting a welcoming environment.